ServiceChannel Provider2609.2.1 - App Store

ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.

Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking

Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking

Version History FIXED
- When technicians switched between the EU and Global instance, the app crash occurred. We have improved the app's performance to address the problem. 2609.2.1 Oct 6 - Technicians experienced upload errors when attaching photos to work orders. To ensure attachments upload reliably, the photo file size limit has been bumped to 25 MB. Previously, photos under 10 MB could fail to upload.
- Fixed an issue where accepting a work order from an email notification caused a "Parsing URL failed" error in the app. Technicians can now seamlessly accept work orders directly from email links.
- Technicians couldn’t consistently select the current work order location as a source location when adding parts to a work order. The WO location now reliably appears in search results as an eligible source location. 2609.2 Oct 5 FIXED
- Adding a part to a work order, after you selected Other Inventory Location on the Choose Source Location screen, the system became stuck on the loading screen. The list of inventory locations now populates correctly when Other Inventory Location is selected.
- In some cases, after you checked out from a work order through the SC Provider app, you saw that a note added to the work order in Service Automation did not display the actual checkout details, making it difficult to review work order activity. Check-out notes now display the correct check-out information when a work order is completed through the SC Provider app.
- Selecting View Asset on a work order associated with an asset, you saw an empty list on the Work Order Asset screen. Asset information now displays correctly on the Work Order Asset screen. 2609.1 Sep 21 No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned! 2608.2 Sep 1 FIXED
- In some cases, searching for a work order by service ID, you weren't redirected to the work order details screen. Now, you will be automatically redirected as expected.
- Searching for work orders by a location name which contained letters, you saw an error message saying that the search value should contain only numbers. We've fixed it. You can now search by location using alphanumeric names.
- The Custom Attributes section wasn't visible on the Asset Record screen within a work order. As a result, you were unable to view or edit custom asset attributes, even when you had the required permissions. We've restored the Custom Attributes section on the Asset Record screen.
- When you added a note while changing the work order status, the note was not saved to the work order. The issue is fixed. Notes added during a work order status change are now saved and displayed on the work order. 2608.1 Aug 13 FIXED
- After you answered a checklist question, you encountered an API related error message. As a result, you couldn't proceed with the check-in process. We've fixed the underlying API error.
- In some cases, you could check out and mark a work order as Completed even if there is an open leak record on it. We've corrected the process to prevent this from occurring in the future.
- FTM internal technicians couldn't log into the app due to an API error message. We've resolved the issue. 2607.2 Jul 27 No visible changes for this version.
We are currently working on new features that are going live down the road.
Stay tuned! 2607.1 Jul 2 No visible changes for this version.

We are currently working on new features that are going live down the road.

Stay tuned! 2606.2 Jun 25 No visible changes for this version.

We are currently working on new features that are going live down the road.

Stay tuned! 2606.1 Jun 11 Improved compatibility of computer vision with retail, restaurant, logistics, and inventory management barcode formats. 2605.1.1 Jun 4 FIXED
- Recently, work orders in the Completed status were mistakenly accessible to FTM internal technicians on the Assigned tab. We've removed them. 2605.1 May 27 FIXED
- Attempting to view a linked work order, you saw that the Link Work Orders screen appeared completely blank. The Link Work Orders screen now loads correctly and displays all linked work orders as expected.
- On the Settings screen, some of you couldn't set up notification sounds because the notification sound buttons were not responding. Notification sound buttons now work correctly, allowing you to select and save notification sounds as intended. 2604.2 Apr 30 NEW
- This release introduces improvements to mobile refrigerated asset management. You can now create and edit refrigerated asset records in the SC Provider app, with required fields enforced dynamically based on field status.

FIXED
- Occasioanlly, checking out from a work order that contained many assets, you saw a system error message. Unexpected errors no longer occur during checkout, even for work orders with many associated assets.
- You couldn't create a service request via the Contractor-Initiated Work Order (CIWO) experience. The process failed and displayed the following error message: API unknown error. We fixed the underlying API error. Service requests can now be created successfully through the CIWO experience without errors. 2604.1 Apr 13 No visible changes for this version.
We are currently working on new features that are going live down the road.
Stay tuned! 2603.2.1 Apr 2 NEW
- Our icons just got a makeover. FTM technicians will notice the updated style across the home screen, work orders, inventory, checklists, and more.
- When viewing location details (whether from the work order details screen, the summary screen, or elsewhere), you’ll see the “Main Contact” listed for that location. The label has been updated from “Store Manager” to “Main Contact.”
- We updated the “REASSIGN” button under “More” to follow our standard button‑label style. Before: “REASSIGN.” Now: “Reassign.”

FIXED
- Custom filtering stopped working, making it impossible to view work orders based on your chosen criteria. Sorry about that and thanks for your patience! You can use custom filters without any trouble.
- When you edit image attachments in the app, you can draw using a full range of colors. The color picker is now fully functional and no longer restricted to black.
- A small interface fix has been included in this app version. When users view assets associated with a work order, they will now find the process of selecting the necessary asset to capture leak details more intuitive. 2603.2 Mar 30 FIXED
- During checkout, some refrigerant assets incorrectly triggered an error message stating that the asset was not refrigerant, even though it was. The error no longer appears for refrigerant assets.
- Selecting a specific checklist question on a WO, the app crashed immediately, preventing the question from opening or being completed. We've fixed an issue that caused a crash. 2603.1 Mar 12 FIXED
- Occasionally, when you attempted to check out from a non‑refrigerant work order, the system incorrectly displayed the Refrigerant settings is not found error message. We've fixed the incorrect validation behavior. You can now check out from non‑refrigerant work orders without encountering the refrigerant settings error.
- Previously, if an asset was associated with a work order and had an assigned asset category, the system did not automatically select that category on the Select Asset Category screen. This added unnecessary steps as you had to manually select the correct category. Now, if an asset is associated with a work order and the asset has an asset category, that category will be automatically selected. 2602.2 Feb 26 No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned! 2602.1 Feb 17 FIXED
- A checklist would unexpectedly appeared on a work order even when no checklist was configured for that specific work order. This occurred when you previously opened another work order that did have an associated checklist. A checklist is now displayed only on work orders that have a checklist explicitly configured.
- In some cases, an FTM internal technician could not log out from the app if the time tracking activity was set incorrectly. This prevented technicians from ending their session as expected. We fixed the issue so an FTM tech can now log out even when no time tracking activity is present or configured.
- Occasionally, the Accept and/or Log Time buttons on a work order weren't clickable and displayed as a spinning gear icon. As a result, you were unable to accept a work order or log time efficiently. We fixed the issue so the Accept and Log Time buttons now load correctly and are fully usable when interacting with a work order.
- You couldn't open and view asset attachments in PDF format. We fixed the issue so PDF attachments now open and display correctly within the asset record. 2601.2 Feb 2 FIXED
- When checking out from a work order and selecting a source location during the add part process, you couldn't see the source location addresses. We restored the source location addresses so they now appear on the Choose Source Location screen.
- When providers created a service request via the CIWO experience, a system error message appeared if they skipped the Choose Problem step. Additionally, the displayed checklist did not correspond to the selected trade, location, or category. We made the Choose Problem step mandatory to prevent these issues in the future. 2601.1 Jan 12 NEW
- During work order creation with interactive troubleshooting, you can now select date and time for the corresponding questions.

FIXED
- After you created a linked work order, you've observed that the Linked to [WO#] field was missing on the Work Order Created pop-up. The field has been reinstated.
- Occasionally, when you as an FTM internal technician performed actions such as checking out, changing the work order status to In Progress / Incomplete, or selecting End My Day, the system displayed random notifications. Such notifications will no longer appear at inappropriate times.
- This update corrects the behavior of note creation during work order reassignment. Even if the you did not fill in the Add Notes field during work order reassignment, a note with the Notes... text was still created. Now, if the Add Notes field is left empty, no note will be created, ensuring cleaner and more accurate work order history. 2512.1 12/18/2025 FIXED
- On the Inventory > Mark Received screen, you did not see the complete list of parts available for marking as received. The full list of parts is now displayed in the Mark Received section, ensuring accurate and complete processing.
- Previously, if you didn’t have permission to edit attributes on a work order, the attributes appeared editable on the Asset Record screen. Attempting to edit them resulted in a system error message. The design now clearly indicates when attributes are non-editable, preventing confusion and unnecessary error messages. 2511.2 12/02/2025 NEW
- What happens to attachments added to a work order without a comment? Well, they are posted as system notes, and followers receive a notification. We’ve revised the warning message that you see upon trying to proceed without a comment, so you know what to expect next.
- Under the “More” menu, we’ve renamed the option for creating a linked service request — from “Link Work Order” to “Create Linked Work Order.” After all, “linking” and “creating” are distinct actions, and the new label better reflects the functionality. FTM technicians will find the renamed option in the new app version.

FIXED
- In some cases, for an asset associated with a work order, you couldn’t open the asset attachment from the “Asset Record” screen.
- If you had granted only limited access to photos in the app settings, the app continuously requested full access and didn’t allow selecting pictures from the gallery. You can choose the desired pictures from your device without issues now.
- Upon checkout, you might have noticed that the on-site time always displayed 00:00 on the “Check-out Summary” screen. Sorry for the confusion.
- As a result of an error, it was possible to edit checklist answers from the WO details screen. The app mistakenly allowed you to update your responses for the check-in segment under the “Checklists” tab of the WO details screen. 2511.1 11/19/2025 - When multi-leak flow is enabled, the SC Provider app now displays circuits for selection on the Select Asset screen. Previously, circuits were not shown even if the added or selected asset had them, limiting visibility and selection options. 2510.2 11/04/2025 NEW
- Previously, you couldn't submit the refrigerant usage for the part on the Parts Used screen if the threshold was exceeded. You saw the error message, hence the part usage couldn't be processed. We've added the ability to submit the refrigerant usage for the part even if the threshold is exceeded. You'll see the following warning message: Entered quantity is greater than threshold quantity. Please review the parts entered or continue. Select Cancel to close the pop-up without changes, or press Continue to save the entered quantity and continue the flow.
FIXED
- When a provider creates a work order via the Contractor-Initiated Work Order (CIWO) experience, any attachments added during creation were not saved, leading to missing documentation. Attachments added during CIWO work order creation are now successfully saved and retained as expected. 2510.1 10/29/2025